The Ministry of Hajj and Umrah has set controls for the services of Umrah companies and institutions for individual pilgrims in the new Umrah season 1445 AH. And it indicated, in the document on the controls for services for pilgrims and visitors to the Prophet’s Mosque coming from outside the Kingdom, that individual pilgrims who completed their reservations directly through electronic marketing platforms dedicated to individual services (B2C), Umrah companies and institutions wishing to provide services to them are obligated to specify the countries that the Umrah company wants. Providing service in it to this category of pilgrims through the platform and periodic follow-up of the requests of individual pilgrims that are referred to the concerned Umrah company from the electronic track for Umrah and taking the necessary action, whether by approval or rejection, within four hours of sending the request from the pilgrims, and in the event that the request is not answered within the specified period, the request will be considered Rejected automatically, provided that the responsibility of the Umrah company is for the pilgrims whose requests have been approved and the provision of all services contracted with them from the time of their arrival until their departure, and the company has no right to amend the status of the application by rejection after the visa issuance
The document confirmed that individual pilgrims who contracted directly with Umrah companies and institutions through the (virtual agent) service. Companies and institutions are obligated to contract with pilgrims who are citizens and residents of the country on a regular basis only and communicate with the pilgrims before their arrival in the Kingdom to verify the actual data of the arrival and departure flights and follow-up. Umrah performers and their service throughout the journey, commitment to their departure immediately after the end of the Umrah program period, and careful follow-up of electronic notifications issued by the platform and addressed to companies to notify them of the date and time of the actual entry of each Umrah performer, which enables the company to monitor any arrival that violates the previously documented data with the Umrah performers in the program and deal with it according to the procedures described in the controls Reports of the absence of pilgrims and the design of pilgrims’ programs to be displayed on the platform, and that this be limited to the citizens and residents of the country, and it is also committed to leaving the pilgrims who came according to this path immediately after the end of the period of the Umrah program, otherwise legal measures will be taken against them according to what is approved to deal with cases of delay in departure in The executive regulations for regulating the services of pilgrims.
